Deliver

• Pick up in Nederweert: 10% discount
• Paying by card is possible in our warehouse
• Shipping costs, depending on weight:
• Parcel delivery from €12.95
• Pallet shipping from €59.95

! When ordering your building materials, please take into account a possible delivery time.

Delivery on location

The following applies to parcel shipments:

• Orders up to 10 kg are shipped via DHL
• Provided the products are in stock, you will usually receive the package within 1-5 working days.

The following applies to pallet shipments:

• 1-2 pallets , provided stock products - are delivered twice a week. See questions below for more information.
• From 3 pallets, provided stock products - take into account 5 working days delivery time. See questions below for more information.
• Due to the high turnover of stock, delivery times may sometimes differ. Please feel free to contact us.
• Someone must be present to receive the order.
• The shipping costs are calculated automatically in the shopping cart. This happens after filling in the order details. The amount of the shipping costs depends on the total weight.

When will I receive my order?

We work with external carriers. As a result, we have no insight into or influence on their schedules. Always take a delivery time into account in your planning. The following applies to stock products:

Orders from 1 to 2 pallets and stock products are delivered twice a week. Orders placed before Monday 10:00 am will be delivered the following Wednesday. Orders placed before Wednesday 10:00 will be delivered the following Friday. Are you a little late? Feel free to contact us by phone (085-0606463), we are happy to think along with you.

Initially, it may happen that the shipment is delayed, then the shipment can take 1 to 2 business days. (There will be no compensation for this)

Orders from 2 pallets or more are scheduled with another carrier. It depends on their routes and planning when the order is unloaded. You will always be kept informed of this and can expect a delivery time of one week.

How will my order be delivered?

Parcel shipments, up to 10kg, are sent via DHL. All aerated concrete materials are transported per pallet . Orders of up to 2 pallets are usually transported with a small truck. From 3 pallets, a large truck is used. As a customer, you are responsible for the accessibility of the unloading address. The pallets are unloaded next to the truck. Due to liability, drivers are not allowed to unload pallets further on the site.

We work with external transport companies. They have all the knowledge and skills to deliver your order properly. For example, a full pallet weighs approximately 1000 kg, it is important that this is handled properly. Our transporters plan their routes as favourably and sustainably as possible. In this way, we prevent unnecessary driving. We have no insight into the routes of the transporters. However, we can always agree on a desired delivery date in consultation.

Can my order be placed inside or around the back?

Unfortunately, this is not possible. We have an agreement with our carrier that the pallets are unloaded next to the truck. This has to do with our liability. If, against all expectations, damage occurs when moving the pallets, for example to the paving, this cannot be compensated by us or the carrier. That is why you as a customer are responsible for moving the pallet yourself. In addition, not all trucks have a forklift truck or suitable pump truck with them.

Can I cancel my order?

If you have placed an order, it may happen that you want to cancel it. This is only possible in consultation. If the shipment has already been scheduled for transport or has already been sent, we can no longer cancel your order.

In case of cancellation, we are unfortunately forced to charge 8% cancellation costs. We do this to cover the bank and administration costs incurred. The amount will be settled on your credit note. We count on your understanding.

Why don't you have free shipping on certain orders?

If you look critically, there is actually no such thing as free shipping. Or in other words, it is simply not possible. Transport companies or postal companies do not offer free shipping, this must of course be paid for.

How other webshops can offer this? This is calculated in the product price.

We consciously choose not to do this because when our customers order multiple products, they pay double or more for shipping this way.

Where can I pick up?

You will receive a 10% discount when you pick up your order from our warehouse.

Our address:

123Aerated concrete BV | Cellenbetonbloks.nl
Nickel Street 4
6012 TR Nederweert

Phone number: 085-0606463

We are located on the business park 'De Pannenweg', close to the A2, making us easily accessible. Our entrance is at the back of the building, at the small grey door.

Opening hours

Monday to Thursday: 09.00-16.00 hrs
Friday to Sunday: Closed

Are you picking something up? In consultation, it is possible to pick up at an earlier time on our opening days.

I ordered too much, can I return it?

Cellular concrete is a fragile product when it is on a pallet. In the past, we have unfortunately often experienced broken cellular concrete blocks being returned. This is often because pallets have been placed on a construction site where the surface was not level. This can cause the bottom layer of blocks to break. Or the cellular concrete blocks are damaged during transport. We often only discover this when the pallet is at the next customer. This is very annoying for all parties and it costs a lot of time, money and is harmful to the environment. For these reasons, we have taken no returns more on.

We would therefore like to ask you to calculate carefully and accurately what you need to avoid having too many blocks left over.